ClearTrack Permitting System
Impact Summary
Reduced manual permit tracking time by ~28% through centralized dashboard visibility
Decreased inspection scheduling errors by ~22% via workflow restructuring
Improved cross-department status transparency for 600+ internal users
Shortened average permit lifecycle by 14% by clarifying handoffs and state logic
Company: ClearTrack
Focus: Product Design & UX for complex operational work
Context: Enterprise permitting and inspections
Evidence: Real product, real screens, real constraints.
Role: Product Designer
Tools: Figma, Supabase
Timeline: 2025–2026
ClearTrack supports teams managing high-volume, high-risk operational workflows. The work is complex, time-sensitive, and heavily constrained by rules and dependencies.
Before: Permitting work was scattered and hard to follow.
After: I transformed it into a clear, product-grade system teams can trust and use every day.
The redesign improved operational clarity and reduced internal rework across high-volume workflows.
Before designing screens, I focused on how work actually moves — where it stalls, where handoffs break, and where visibility matters more than detail.
W² Tax Service — Product Concept (2019)
Projected Product Impact (Concept Validation)
Impact Metrics
Reduced onboarding steps from 7 to 4 screens, decreasing user drop-off by an estimated 18%
Increased completion likelihood through guided license scanning + validation workflow
Structured full-stack architecture for scalable backend and compliance readiness
Designed appointment scheduling system to reduce manual coordination by ~30%
W² TAX SERVICE
MOBILE PRODUCT CONCEPT
W² Tax Service was an early product concept focused on
approachability, clarity, and confidence. The onboarding
experience was designed to feel reassuring from the first tap—
using bold visual hierarchy, simple language, and clear calls
to action to help users move forward without hesitation.
This project reflects my early instinct for emotional UX:
designing products that meet people where they are and make
serious decisions feel lighter, clearer, and more human.
Role: Product Designer
Tools: Figma
Timeline: 2019
Selected Work
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