Whitney Cullens

Product & UX Designer · GovTech & Permitting Systems · Mecklenburg County Code Hero 2025

Almost five years inside permitting taught me where systems break. I design tools that work for the people using them: permitting dashboards, patient intake, field tools and a tax app. I’m based in Charlotte, open to remote, and looking for product and UX design roles in GovTech, HealthTech and Fintech.

LinkedIn  ·  whitney.cullens@gmail.com

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Featured Work

2025 Code Hero Recipient · Civic Technology · Permitting Systems
Translating complex permitting and inspection processes into a coherent, implementation-ready product system.
Before: fragmented operational tooling. After: a structured, product-grade permitting system aligned to real workflows and implementation needs.
Clarifying entry, identity capture, and booking flows to support scalable tax-service experiences.
Structuring a unified digital experience across web, mobile, and content touchpoints.
Designing a unified service experience across brand, web, and operational touchpoints.
Web and mobile experience design focused on clarity, accessibility, and content systems for a healthcare-focused nonprofit.

ClearTrack Permitting System

A permitting dashboard for coordinators working across a lot of jurisdictions at once.

 

ClearTrack is a concept dashboard that would pull ServiceTitan and county data into one view, so a coordinator can spot permit risk before it turns into a missed inspection.

Role: Product Designer

Tools: Figma, Supabase

Timeline: 2025-2026

Selected Work
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Each card explores projects across product, systems, and creative direction.

ClearTrack concept cover: a permitting work queue dashboard with sample data, showing permits by type, customer, jurisdiction and status.

ClearTrack Permitting System

I designed ClearTrack after years of managing permits across disconnected platforms. It's the tool I wished existed: one permitting dashboard built for the way coordinators actually work...
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Patient Intake Redesign concept cover: a sample patient information form asking only for full name and date of birth, with progress dots and a Next button.

Patient Intake Redesign

A speculative redesign that turns a crowded, error-prone intake form into calm, one-step-at-a-time screens a nervous patient can actually finish...
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W² Tax Service cover: paid freelance mobile app wireframes, showing the welcome screen on a phone next to the full user flow.

W² Tax Service

Paid freelance wireframes: a 7-screen mobile onboarding flow redesigned down to 4, designed to reduce drop-off through progressive disclosure, trust-first information architecture, and a return-user experience built for repeat filing. The app was not built...
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Open to product and UX design roles.

I'm happiest on teams building tools for people who don't have time to fight their software: civic tech, health systems, and the platforms that keep a business running.

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My approach
How I work
Step 01
Understand the system
I start with operations, not interfaces, mapping workflows before touching a screen.
Step 02
Design for real conditions
Field pressure, compliance deadlines, anxious users. I design for the hard cases first.
Step 03
Build to last
Systems that grow with the team, so nobody has to rebuild them six months later.
🏆
Selected Recognition & Impact
2025 Code Hero, Mecklenburg County Code Enforcement
Recognized at the Building Development Commission for partnership during the Accela customer portal launch. One of three 2025 Mecklenburg County Code Heroes, representing Morris-Jenkins; team members were also named.
Whitney Cullens and Morris-Jenkins team receiving the 2025 Code Hero award at the Mecklenburg County Building Development Commission meeting
June 17, 2025 · Building Development Commission · Whitney Cullens named one of three 2025 Code Heroes by Mecklenburg County Code Enforcement, representing Morris-Jenkins, for partnership during the Accela customer portal launch.
26
Municipalities Documented
Official permitting SOP for the Charlotte region (NC & SC)
200K+
Residents on the portal we helped test
Mecklenburg County · Accela customer portal launch · 2025
1
County Portal Launch
Mecklenburg County Code Enforcement · named one of three 2025 Code Heroes

Available for new roles

Let's build something that works.

Open to product designer roles at teams building operational tools, civic tech, and enterprise platforms where design and systems thinking have to earn their place.

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