Product Operations & Systems Designer
I turn complex workflows into structured, scalable systems.
Featured Work
How I Work
Structured Problem Solving
I break complex workflows into mapped systems with clear inputs, dependencies, and measurable outputs.
Process Mapping & Documentation
User flows, SOPs, decision trees, cross-county logic, operational playbooks.
Cross-Functional Alignment
Operations, developers, inspectors, leadership — shared visibility and ownership.
KPI Ownership
Cycle time, inspection turnaround, error reduction, adoption metrics.
Experimentation Thinking
Test → measure → refine. Continuous iteration.
Selected Recognition & Impact
🏆 Mecklenburg County Code Hero — 2025
Recognized for structured permitting integration & compliance accuracy.
📊 600+ Internal Users Supported
SME for CRM + cross-jurisdiction workflow deployment.
📈 200K+ Campaign Impressions
Creative systems built for scale and engagement.
🔄 Multi-County Integration
Mecklenburg, Cabarrus, York — permitting alignment & inspection coordination.
ClearTrack Permitting System
A smart, transparent permitting dashboard for multi-jurisdiction workflows.
ClearTrack is an operational dashboard that bridges platforms like: ServiceTitan and municipal systems to reduce permit risk, centralize inspection data, and support confident compliance decisions.
Role: Product Designer
Tools: Figma, Supabase
Timeline: 2025–2026
Product Design
Projects
Each card explores projects across product, systems, and creative direction.
Advertising Design
Before designing systems, I spent years designing brands, campaigns, and digital experiences. This work trained my eye for clarity, story, and execution.